Collaboration tends not to happen all by itself. In fact, there are often incentives in place that reduce collaboration. Whether by design or unconsciously, employers will often reward individual behaviors above and beyond collaborative behaviors.
Collaboration is an extremely useful tool in achieving the outcomes you and your customers want.
As a business owner, you’re in charge of the results your organization delivers. It is important to set up the tools, environment and culture in such a way as to encourage collaboration. According to an HBR article, “At the most basic level, a team’s success or failure at collaborating reflects the philosophy of top executives in the organization. Teams do well when executives invest in supporting social relationships, demonstrate collaborative behavior themselves…”
Putting this together with an Alfresco sponsored study finding that, “83% depend on technology to collaborate,” then one of the ways in which you can initiate a move toward collaboration is by implementing a tool like ClickUp and utilizing its collaborative features. That won’t be enough, it also requires your leadership, but it is a good start.
Imagine some cases and the benefits:
🎯 ESTIMATING: Mistakes in estimates are common because of unknowns. Involving others can help reduce the risk of an incorrect estimate by bringing out tribal knowledge or skills that another may not have, which highlighting a missed hazard that would translate into an invalid estimate.
🎯 DESIGNING: Similar to estimating, when multiple creative minds gather, there will be more creativity than would have been if there is only 1 person. This might lead to additional scope which could result in an up-sell on the customer’s project. If the client also agrees that you’ve hit a home run with some really useful solutions, then you’ve just expanded the scope of the sale!
🎯 IMPLEMENTING: Pair programming is an example of where a collaborative implementation is considered helpful. Used in other disciplines, implementing those estimates and designs with others ensures that nothing is missed and each person checks the other to ensure that the highest quality product is produced.
All of these collaboration examples requires a culture where individual contributions can be recognized and valued versus being lost in the group’s output. Alternately, incentives could be created that reward group output, such as bonuses being based upon company performance. That’s tricky though, because really high performers could be doing great work and pulling others along, yet the company lacking similar performance.
It’s beyond the scope of this article to go into the ways in which one might provide the best incentives to bring about this kind of change, but know that it is part of the culture change that is needed to push collaboration within your organziation.
Your business needs to run with a minimum of your involvement.
We help agency owners achieve this with software applications like ClickUp.